You have 3 days from the date you receive your order to request a return or exchange. This applies to all items, with no exceptions. Once the 3-day window has passed, we will not be liable to entertain any request — so inspect your order as soon as it arrives.

What you’re entitled to depends on the reason for your return:

If your item arrives defective, differs materially from its description, or is a completely different item, you are eligible for a full refund.

• Contact us within 3 days of receiving your order, with photos of the issue
• The item must be returned in its original condition — unworn, unwashed, tags intact
• Once we receive and inspect it, your full refund is processed

If the item isn’t what you expected, or the size doesn’t fit, we won’t offer a cash refund — but we’ll make it right:

• Exchange: swap it for another item of the same value from our current collection
• Store credit: credit equal to the value of the item, to use on a future order — no expiry

The item must reach us within the 3-day window in its original, unworn condition with tags intact.

Shipping costs for sending an item back are the customer’s responsibility, regardless of the reason. We recommend a trackable courier service, as we cannot be held responsible for items lost or damaged in transit back to us.

To be eligible, items must be sent back:

• Unworn and unwashed, in the same condition you received them
• With all original tags and packaging, where applicable
• Free from any odours, stains, or damage caused after delivery

• Message us on WhatsApp or email within 3 days of receiving your order
• Include your order number, the reason, and clear photos of the item
• We’ll confirm your eligibility and share return instructions
• Once we receive and inspect the item, we process your refund, exchange, or store credit within 3–5 business days